Refund policy

If you are not completely satisfied with your purchase from APetsWorld.com, please return it to us in its original/unused condition and packaging and all tags within 14 days of receipt for a full refund.  Unused items in original packaging may be exchanged within 30 days--See exception list below. Sorry, but we can not credit the shipping charges. Please be sure to include a copy of your original invoice when returning the merchandise.

We urge you to take extra care in measuring your pet for collars, harnesses and apparel. Please check our sizing charts before placing your order.

The following items may not be returned or exchanged:

  • Personalized or custom items
  • Wedding/Holiday items
  • Toys
  • Sale merchandise
  • Worn/used merchandise
  • Merchandise purchased anywhere else but APetsWorld.com
*Please do not attempt to return merchandise purchased from  APetsWorld.com to any retail store that carriers our collection. *In addition, we can not accept returns of merchandise purchased from any place except APetsWorld.com.
Returns should be sent to the following address via the Post Office:
A Pet's World
PO Box 494
Chester, NY 10918
UPS/Fed Ex returns can be sent to:
A Pet's World
922 West Kaisertown Road
Montgomery, NY 12549.
Please ship with tracking information.